Assessment
Counter and ticket dictionary session
A working session that writes down what each quality counter and ticket code actually means in this network, in this vendor mix, in this language.
- Who it is for
- Mixed groups: radio, transmission, and customer-care quality staff who currently use different names for the same failure
- What is left with the desk
- A glossary the desk can keep locally, including vendor-specific counter names
- Duration
- One full day plus a circulated glossary
- Where it happens
- Operator office or a quiet meeting room near the radio desk
- How it is priced
- Day rate for the session; glossary included — see rates.
Included
- Facilitated session with the people who actually open the counters
- Written glossary with local names, vendor names, and a one-line meaning
- A short list of counters the group agrees to stop mixing together
Left out
- Vendor training certificates
- Rewriting the OSS configuration
How the days run
- Collect the current unofficial lists people keep in spreadsheets.
- Walk through contested terms (drop vs. release, CSSR vs. accessibility).
- Issue the glossary the same week.
Preparation
Bring printouts of the unofficial lists. Arguments from memory stall the day.
Constraints
The glossary is a record of agreement, not a new OSS feature.
Next step
Email preferred dates and the vendor mix (RAN and core). Correspondence details are on the correspondence page.